The Service Portal will automatically populate your name, email address, and contact number (faculty/staff only) based on your login. This saves you time when submitting a request and frees up Help Desk staff to spend more time assisting you with your issue/request.

In instances where first level troubleshooting is not necessary, ticket auto-routing will allow users to receive faster access to the appropriate DoIT team to address their concern.

IT Service Portal will provide data to fuel project prioritization, strategy and IT investment. This means problems with services can be more easily identified and resolved, and business needs that are not being met by the current IT Service Portfolio can be addressed through proper funding and implementation.